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Internet
Learn how to improve your internet speeds, test your current connection, and find a wealth of information on setting up and using your email portal.
How do I view an Email in a separate window?
Select the Email you would like to see in a full screen. Select the detach icon on the top tool bar.
Will Macintosh browsers work on the new portal?
Our portal and Email client is developed to operate on IE/Firefox. Safari customers may therefore experience some rendering issues on the portal and may not access webmail due to the java handling of the browser. Our recommended solutions for these users are:
- Recommend downloading Firefox
- Set up MAC Mail for Email access
How do I mark an Email message as SPAM?
Highlight it and click Junk on the toolbar. The Email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.
Can I only use Webmail with the new Email?
No! You can use webmail or any email program. Our email settings did not change. Follow the set up instructions and you can use Outlook, Outlook Express, Vista Mail or any other Email software you would like.
How do you single space when composing an Email?
Pressing enter on your keyboard.
Internet Technical Support
All Areas: 1-888-533-2500
Video
View our complete channel lineup, get help with using your remote, and find tips and user guides for your DVR player.
Where can I download the Vista Video App?
You can download the Vista Video App from the App Store (iOS) and Google Play (Android).
How do I install the Vista Video App on my Fire TV or Smartphone?
Please follow the directions for installation on our Vista Video Quick Start Guide
Where can I find a list of channels that are available for CatchUp TV or Restart?
You can view which features are available for each channel on our Channel Lineups
Why are some channels not listed as available for CatchUp TV or Restart?
These functions are granted permission by the programmer. If the rights are not granted by the programmer, we are unable to offer it to our customers.
What is the recording capability for Cloud DVR through Vista Video? Where can I access those recordings?
50 hours of Cloud DVR is included with Vista Video, and you can access your recordings from any supported device!
Voice
View our TruConnect quick start guide and find all the information you need for setting up and using your new phone.
Security
Get info on how to set up and use your SmartHome Security System and find all the information you need about our TruTouch and TruAlert systems.
Wireless
Take a look at the wireless cell phone rates and plans we offer, along with our smartphone setup guide.
Business
Access your TruVista CommPortal, see our quick start references and guides, and view case studies for a variety of industries we’ve provided business solutions to.
Helpful Tips
Support Types
Internet
Video
Voice
Security
Wireless
Business
Internet
Video
Voice
TruConnect Hosted Solution - Working with Rules
TruConnect Hosted Solution - Call Manager
TruConnect Hosted Solution - Network Based Contacts 2
TruConnect Hosted Solution - Network Based Contacts 1
Dashboard
Voicemail & Faxes
TruConnect Hosted Solution- Using the Commpotal Dashboard
TruConnect Hosted Solution- Accession Communicator Soft Phone
TruConnect Hosted Solution- How to use the Commportal
TruConnect Hosted Solution- How to use Accession
Security
Lyric Security System - Making Your Home Safer
Lyric Security System - Set Up Scenes
Lyric Security System - Voice Commands
Lyric Security System - photo notification
Lyric Security System - Emergency
Lyric Security System - Stay Safe
Lyric - Control Your Life
Lyric
TruTouch with Total Connect Options
Using Your TruTouch System
Vista SmartHome Qolsy Panel Bluetooth Disarming
Vista SmartHome Carbon Monoxide Detector
Vista SmartHome Dual Path Connectivity
Vista SmartHome PowerG Legacy Dual SRF
Vista Smart Home Door & Window Sensor
Vista SmartHome - Security System Encryption
TruVista Fall Pendant
Vista SmartHome Flood Sensor
Vista SmartHome Security System - Garage Door
VistaSmartHome Geofencing
Vista SmartHome Glass Break Detection
Vista SmartHome Hardwire Enclosure
Vista SmartHome Indoor Camera
Vista SmartHome IQ Remote
Vista SmartHome Security Panel with LTE
Vista SmartHome Motion Sensor
Vista SmartHome Panel Camera
Vista SmartHome PowerG
Vista SmartHome Smoke Detector
Vista SmartHome Smart Thermostat
Vista SmartHome Tilt Sensor
Vista SmartHome Z-Wave Plus
Vista SmartHome Live View
Vista SmartHome Live Answer
Vista SmartHome Video Doorbell
Qolsys Dual SRF
Business
TruConnect Hosted Solution - Network Based Contacts 1
TruConnect Hosted Solution - Network Based Contacts 2
TruConnect Hosted Solution - Working With Rules
TruConnect Hosted Solution - Call Manager
TruConnect - Hosted Solution - Using phone remote
TruConnect - Hosted Solution - How to use mobile conferencing
Internet
Q How do I view an Email in a separate window?
Select the Email you would like to see in a full screen. Select the detach icon on the top tool bar.
Q Will Macintosh browsers work on the new portal?
Our portal and Email client is developed to operate on IE/Firefox. Safari customers may therefore experience some rendering issues on the portal and may not access webmail due to the java handling of the browser. Our recommended solutions for these users are:
- Recommend downloading Firefox
- Set up MAC Mail for Email access
Q How do I mark an Email message as SPAM?
Highlight it and click Junk on the toolbar. The Email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.
Q Can I only use Webmail with the new Email?
No! You can use webmail or any email program. Our email settings did not change. Follow the set up instructions and you can use Outlook, Outlook Express, Vista Mail or any other Email software you would like.
Q How do you single space when composing an Email?
Pressing enter on your keyboard.
Q Internet Technical Support
All Areas: 1-888-533-2500
Video
Q Where can I download the Vista Video App?
You can download the Vista Video App from the App Store (iOS) and Google Play (Android).
Q How do I install the Vista Video App on my Fire TV or Smartphone?
Please follow the directions for installation on our Vista Video Quick Start Guide
Q Where can I find a list of channels that are available for CatchUp TV or Restart?
You can view which features are available for each channel on our Channel Lineups
Q Why are some channels not listed as available for CatchUp TV or Restart?
These functions are granted permission by the programmer. If the rights are not granted by the programmer, we are unable to offer it to our customers.
Q What is the recording capability for Cloud DVR through Vista Video? Where can I access those recordings?
50 hours of Cloud DVR is included with Vista Video, and you can access your recordings from any supported device!