How Can We Help You?

Internet
Internet

Learn how to improve your internet speeds, test your current connection, and find a wealth of information on setting up and using your email portal.

  • Documents
  • Questions

How do I view an Email in a separate window?

Select the Email you would like to see in a full screen. Select the detach icon on the top tool bar.

Will Macintosh browsers work on the new portal?

Our portal and Email client is developed to operate on IE/Firefox. Safari customers may therefore experience some rendering issues on the portal and may not access webmail due to the java handling of the browser. Our recommended solutions for these users are:

  • Recommend downloading Firefox
  • Set up MAC Mail for Email access

How do I mark an Email message as SPAM?

Highlight it and click Junk on the toolbar. The Email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.

Can I only use Webmail with the new Email?

No! You can use webmail or any email program. Our email settings did not change. Follow the set up instructions and you can use Outlook, Outlook Express, Vista Mail or any other Email software you would like.

How do you single space when composing an Email?

Pressing enter on your keyboard.

Internet Technical Support

All Areas: 1-888-533-2500

Video
Video

View our complete channel lineup, get help with using your remote, and find tips and user guides for your DVR player.

  • Documents
  • Questions

Where can I download the Vista Video App?

You can download the Vista Video App from the App Store (iOS) and Google Play (Android).

How do I install the Vista Video App on my Fire TV or Smartphone?

Please follow the directions for installation on our Vista Video Quick Start Guide

Where can I find a list of channels that are available for CatchUp TV or Restart?

You can view which features are available for each channel on our Channel Lineups

Why are some channels not listed as available for CatchUp TV or Restart?

These functions are granted permission by the programmer. If the rights are not granted by the programmer, we are unable to offer it to our customers.

What is the recording capability for Cloud DVR through Vista Video? Where can I access those recordings?

50 hours of Cloud DVR is included with Vista Video, and you can access your recordings from any supported device!
Voice
Voice

View our TruConnect quick start guide and find all the information you need for setting up and using your new phone.

  • Documents
  • Video
Security
Security

Get info on how to set up and use your SmartHome Security System and find all the information you need about our TruTouch and TruAlert systems.

  • Documents
  • Video
Business
Business

Access your TruVista CommPortal, see our quick start references and guides, and view case studies for a variety of industries we’ve provided business solutions to.

  • Documents
  • Video

Internet

Video

Voice

    TruConnect Hosted Solution - Working with Rules
    TruConnect Hosted Solution - Call Manager
    TruConnect Hosted Solution - Network Based Contacts 2
    TruConnect Hosted Solution - Network Based Contacts 1
    Dashboard
    Voicemail & Faxes
    TruConnect Hosted Solution- Using the Commpotal Dashboard
    TruConnect Hosted Solution- Accession Communicator Soft Phone
    TruConnect Hosted Solution- How to use the Commportal
    TruConnect Hosted Solution- How to use Accession

Security

    Lyric Security System - Making Your Home Safer
    Lyric Security System - Set Up Scenes
    Lyric Security System - Voice Commands
    Lyric Security System - photo notification
    Lyric Security System - Emergency
    Lyric Security System - Stay Safe
    Lyric - Control Your Life
    Lyric
    TruTouch with Total Connect Options
    Using Your TruTouch System
    Vista SmartHome Qolsy Panel Bluetooth Disarming
    Vista SmartHome Carbon Monoxide Detector
    Vista SmartHome Dual Path Connectivity
    Vista SmartHome PowerG Legacy Dual SRF
    Vista Smart Home Door & Window Sensor
    Vista SmartHome - Security System Encryption
    TruVista Fall Pendant
    Vista SmartHome Flood Sensor
    Vista SmartHome Security System - Garage Door
    VistaSmartHome Geofencing
    Vista SmartHome Glass Break Detection
    Vista SmartHome Hardwire Enclosure
    Vista SmartHome Indoor Camera
    Vista SmartHome IQ Remote
    Vista SmartHome Security Panel with LTE
    Vista SmartHome Motion Sensor
    Vista SmartHome Panel Camera
    Vista SmartHome PowerG
    Vista SmartHome Smoke Detector
    Vista SmartHome Smart Thermostat
    Vista SmartHome Tilt Sensor
    Vista SmartHome Z-Wave Plus
    Vista SmartHome Live View
    Vista SmartHome Live Answer
    Vista SmartHome Video Doorbell
    Qolsys Dual SRF

Business

    TruConnect Hosted Solution - Network Based Contacts 1
    TruConnect Hosted Solution - Network Based Contacts 2
    TruConnect Hosted Solution - Working With Rules
    TruConnect Hosted Solution - Call Manager
    TruConnect - Hosted Solution - Using phone remote
    TruConnect - Hosted Solution - How to use mobile conferencing

Internet

Q  How do I view an Email in a separate window?

Select the Email you would like to see in a full screen. Select the detach icon on the top tool bar.

Q  Will Macintosh browsers work on the new portal?

Our portal and Email client is developed to operate on IE/Firefox. Safari customers may therefore experience some rendering issues on the portal and may not access webmail due to the java handling of the browser. Our recommended solutions for these users are:

  • Recommend downloading Firefox
  • Set up MAC Mail for Email access

Q  How do I mark an Email message as SPAM?

Highlight it and click Junk on the toolbar. The Email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.

Q  Can I only use Webmail with the new Email?

No! You can use webmail or any email program. Our email settings did not change. Follow the set up instructions and you can use Outlook, Outlook Express, Vista Mail or any other Email software you would like.

Q  How do you single space when composing an Email?

Pressing enter on your keyboard.

Q  Internet Technical Support

All Areas: 1-888-533-2500

Video

Q  Where can I download the Vista Video App?

You can download the Vista Video App from the App Store (iOS) and Google Play (Android).

Q  How do I install the Vista Video App on my Fire TV or Smartphone?

Please follow the directions for installation on our Vista Video Quick Start Guide

Q  Where can I find a list of channels that are available for CatchUp TV or Restart?

You can view which features are available for each channel on our Channel Lineups

Q  Why are some channels not listed as available for CatchUp TV or Restart?

These functions are granted permission by the programmer. If the rights are not granted by the programmer, we are unable to offer it to our customers.

Q  What is the recording capability for Cloud DVR through Vista Video? Where can I access those recordings?

50 hours of Cloud DVR is included with Vista Video, and you can access your recordings from any supported device!