Broadband
Internet

Our new Email includes powerful filtering tools built in, including anti-virus, anti-spam, and anti-phishing. Webmail provides many advanced features, such as personalized filter levels (controlled by you), plus auto-filing, auto-tagging, auto-deletion, and other time-saving tools for automating tedious tasks.

FILTERING YOUR EMAIL
Most filtering of unsolicited, automated Email (aka “spam” or “junk mail”) is handled by a spam filter before those Email messages reach your Inbox. Unlike Postini, you will not see the SPAM messages in a separate account. Mail that might possibly be junk mail, but is not certain to be junk, is placed in your Junk folder. You can still view the messages – or just glance through the message headers. Any “junked” messages can be retrieved, sent to your inbox, marked as “not junk” for future filtering, or of course be left alone, resulting in eventual deletion. Any messages in your Junk folder are automatically purged after a specified number of days (as specified by your administrator).

IMPROVING YOUR FILTERS
You can also improve your SPAM filter by flagging messages as “Junk” –alerting the system to automatically send similar messages (includes other messages from the same source) to Junk.

TO MARK (OR FLAG) A MESSAGE AS SPAM
Highlight it and click Junk on the toolbar. The Email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.

If you find that you are receiving a large number of unwanted Email messages, contact your administrator. Reporting mail as spam helps your Email administrator to fine-tune any spam filtering that may be in use at your site.

OTHER FILTERING TIPS
Legitimate mail in the JUNK box should be sent to: legit@truvista.net If you receive phishing Email, DO NOT RESPOND and forward to: phishing@truvista.net If you are using Microsoft Outlook/Outlook Express, you can also forward SPAM to: spam@truvista.net– which will help improve other people’s SPAM filtering.