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Pay or manage bill

Pay online, set up AutoPay, or enroll in paperless billing
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Get internet, TV, voice, or wireless set at you home.
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upgrade my service

Explore faster speeds or add new services to your plan.
HELP & SUPPORT CENTER

Get Help With Your Current Truvista Service

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internet & wi-fi
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billing & payments
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streaming & tv
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network security
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voice
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wireless
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FAQs

Let us help you find answers to some frequently asked questions.

I have no internet connection. How do I get support?
If you've lost your internet connection, try restarting your modem or router by unplugging it for 30 seconds and plugging it back in. Allow a few minutes for the connection to restore. If you're still offline, text OUTAGE to 1-800-768-1212 to check for any known service interruptions, or text HELP for a full list of support options. You can also call 1-800-768-1212 to speak with a Truvista Fiber Customer Support representative for additional troubleshooting and assistance. Learn More
How do I restart my router or set-top box?
To restart your equipment:

Unplug the power cord from your router or set-top box.
Wait 30 seconds.
Plug the power cord back in.
Allow 2–5 minutes for the device to fully restart.

If your service isn't restored after restarting, please contact our Technical Support team for further assistance.
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I have no dial tone. How do I get support for my issue?
Check that all phone cords are securely connected and that your modem/router has power. If you still have no dial tone, contact our technical support team via live chat or call 800-768-1212 for help troubleshooting your phone line.
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Why is my bill different this month?
Your monthly bill may vary for several reasons, including:

Promotional pricing has ended.
New services or equipment were added.
A one-time installation or service charge was applied.
Taxes, fees, or surcharges changed.
A partial-month charge or account adjustment was included.
You enrolled in or discontinued paperless billing, which may affect applicable charges.

If you have questions about your bill, our Customer Care team is happy to review it with you and explain any changes.
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How do I pay my bill or access my account online?
You can pay your bill online using Visa, MasterCard, Discover, AMEX, or ACH eCheck, with no processing fee. Your bill and account details can be found in the Customer Portal. For more information on bill pay options, paperless billing, and our updated payment system:
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What should I expect during fiber construction in my area?
Truvista Fiber is expanding into communities through careful planning, construction, and installation. You may notice crews, utility markings, or temporary work near your property as we build out the network. For more information on our construction process, property access, and what to expect at each stage:
 Learn More
How do I submit a Trouble Ticket?
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customer service

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technical support

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