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Email

Smartphone Setup

iPhone® Setup iOS 7 & 8

  1. Tap the Settings icon.
  2. Tap the Mail, Contacts, Calendars icon to view list of current accounts.
  3. Tap Add Account to start the setup process.
  4. Tap Other from the common account type list.
  5. Tap Add Mail Account to continue.
  6. Enter:
    • Name: Name to be displayed on your outgoing emails.
    • Email: Your @truvista.net email address (e.g. username@truvista.net)
    • Password: Your email password.
    • Description: Name displayed when viewing account on device.
  7. Tap Next to continue setup.
  8. Enter (Note: some fields will be already filled out based on previous entries):
    • Ensure the IMAP option is highlighted at top of the page.
    • Name: Name to be displayed on your outgoing emails.
    • Email: Your @truvista.net email address (e.g. username@truvista.net).
    • Description: Name displayed when viewing account on device.
    • Incoming Mail Server:
      • Host Name: mail.truvista.net
      • User Name: Your @truvista.net email address (e.g. username@truvista.net).
      • Password: Your email password.
    • Outgoing Mail Server:
      • Host Name: mail.truvista.net
      • User Name: Your @truvista.net email address (e.g. username@truvista.net).
      • Password: Your email password.
  9. Tap Next to accept the settings.
  10. Tap Save to return to the Mail, Contacts, Calendars page.
  11. The new account settings will be shown in the accounts list. Press the Home button on your device to return to the main screen.
  12. Tap the Mail icon to open the email app.
    • Your device will now retrieve your messages
  13. The phone will display a message at the top of the screen to verify a pop account. The message will say that it cannot connect using SSL, do you want to continue? Tap Yes. You may have to do this a couple times before it connects.

Android® Setup

  1. Open Email app and the device will automatically start the Set up email wizard if no account is configured.
    • If setup does not start automatically, access your email settings and look for an option to add a new account.
    • If asked, select Other as the Email Provider.
  2. Enter your full @truvista.net email address and password.
  3. Tap Manual setup.
  4. When asked for the type of account, tap IMAP account.
  5. Enter:
    • Email address: Your TruVista email address or alias (e.g. @truvista.net) to be displayed on your outgoing emails.
    • Username: Your @truvista.net email address (e.g. username@truvista.net).
    • Password: Your email password.
    • IMAP server: mail.truvista.net
    • Security type: SSL (Accept all certificates).
    • Port: 993
    • IMAP path prefix: Leave this field blank.
  6. Tap Next to test and save incoming server settings.
  7. Enter:
    • SMTP server: mail.truvista.net
    • Security type: TLS (Accept all certificates).
    • Port: 587
    • Require sign-in: Make sure this box is checked.
    • Username: Your @truvista.net email address (e.g. username@truvista.net).
    • Password: Your email password.
  8. Tap Next to test and save outgoing server settings.
  9. Set Account options as desired and tap Next.
  10. Enter:
    • Give this account a name (Optional): Name to describe mailbox settings.
    • Your name (Displayed on outgoing messages): Name to be displayed on your outgoing emails.
  11. Tap Done to complete set up and begin downloading email.