Internet

Internet

Learn how to improve your Internet speeds, test your current connection, and find a wealth of information on setting up and using your email portal.

  • Documents
  • Questions

How do I view an Email in a separate window?

Select the Email you would like to see in a full screen. Select the detach icon on the top tool bar.

Will Macintosh browsers work on the new portal?

Our portal and Email client is developed to operate on IE/Firefox. Safari customers may therefore experience some rendering issues on the portal and may not access webmail due to the java handling of the browser. Our recommended solutions for these users are:

  • Recommend downloading Firefox
  • Set up MAC Mail for Email access

How do I mark an Email message as SPAM?

Highlight it and click Junk on the toolbar. The Email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.

Can I only use Webmail with the new Email?

No! You can use webmail or any email program. Our email settings did not change. Follow the set up instructions and you can use Outlook, Outlook Express, Vista Mail or any other Email software you would like.

How do you single space when composing an Email?

Pressing enter on your keyboard.

Internet Technical Support

All Areas: 1-888-533-2500

Video

Video

View our complete channel lineup, get help with using your remote, and find tips and user guides for your DVR player.

  • Documents
  • Questions

Where can I download the Vista Video App?

You can download the Vista Video App from the App Store (iOS) and Google Play (Android).

How do I install the Vista Video App on my Fire TV or Smartphone?

Please follow the directions for installation on our Vista Video Quick Start Guide

Where can I find a list of channels that are available for CatchUp TV or Restart?

You can view which features are available for each channel on our Channel Lineups

Why are some channels not listed as available for CatchUp TV or Restart?

These functions are granted permission by the programmer. If the rights are not granted by the programmer, we are unable to offer it to our customers.

What is the recording capability for Cloud DVR through Vista Video? Where can I access those recordings?

50 hours of Cloud DVR is included with Vista Video, and you can access your recordings from any supported device!
Voice

Voice

View our TruConnect quick start guide and find all the information you need for setting up and using your new phone.

  • Documents
  • Video
Security

Security

Get info on how to set up and use your SmartHome Security System and find all the information you need about our TruTouch and TruAlert systems.

  • Documents
  • Video
Business

Business

Access your TruVista CommPortal, see quick start references/guides, and view case studies for a variety of industries we’ve provided business solutions to.

  • Documents
  • Video

We're Here for you!

Customer Care Customer Support Customer Care Customer Care Chat M-F 9-5

Live Chat with our customer care team should you have questions.

Technical Support Technical Support

Live Chat with our qualified IT team for any technical assistance needed.