Internet Services

E-mail / New Web Portal

E-mail, or Electronic Mail, is a fast, convenient and inexpensive way to stay in touch with family and friends! Your TruVista Internet service includes free e-mail accounts with your Internet connection plan. (Add Additional e-mail accounts on the portal.)

Our new web portal you can easily perform the Internet’s two most popular actions right from the portal: and check email. They can also read top headlines, check weather, or access premium subscription content via the Portal.

How To Mark an  Email as SPAM

Highlight it and click Junk on the toolbar. The email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.

You can empty the Junk folder by right-clicking the folder and choosing Empty Junk.

Web Mail User Guide
Log In Help
Email Setup Guide (Outlook Express)
Email FAQ
Add Your Other POP Email Accounts To Your Web Mail
Tech Support

SPAM & VIRUS FILTERING

Our new email includes anti-virus, anti-spam, and anti-phishing filtering. Web Mail gives you the ability to set and manage filtering levels within the web interface; ability to auto-file or tag identified messages to junk or a similar folder; ability to auto-delete such detected messages.

FILTERING YOUR EMAIL

Most filtering of unsolicited automated email (aka "spam" or "junk mail") is handled by a spam filter before those email messages reach your Inbox. Unlike Postini, you will not see the SPAM messages in a separate account. Mail that might possibly be junk mail, but is not certain to be junk, is placed in your Junk folder. You can review these messages and either move them out of the Junk folder or delete them. If you don't move or delete the messages, they are purged after a number of days as specified by your administrator.

HOW TO MARK EMAIL AS SPAM

  • Highlight it and click Junk on the toolbar. The email is moved to your Junk folder and the spam-training filter is taught that the mail is junk.

  • If you find that you are receiving a large number of unwanted email messages, contact your administrator. Reporting mail as spam helps your email administrator to fine-tune any spam filtering that may be in use at your site.

 

SPAM & Microsoft Outlook

 

If you are using Microsoft Outlook/Outlook Express please forward the SPAM to:

spam@truvista.net

If you receive phishing email DO NOT RESPOND and forward to

phishing@truvista.net

legitimate mail in the JUNK box should be sent to

legit@truvista.net


 

 

NEW PORTAL FEATURES

  • A single (one-time) sign-on, with cookies enabled to remember your
    information, so that you don’t have to be bothered with repeatedly entering
    your ID and password

  • Up to ten available channels of information including – News, Sports, Movies,
    Music, Travel, Auto, Careers, Games, TV and Local to help you quickly find what you want.
  • Continuous stream of Headline News is displayed. 3-day local weather forecast powered by The Weather Channel.

  • Quicklinks section that enables the subscriber to set one-click
    access to their favorite sites. An automatic sign-on to some more common
    web sites may be available.

  • A Web search engine that is powered by one of the Internet leaders -- GoogleTM.

 

SAVE TIME AND MONEY

Download and read e-mails quickly without having to sort through unwanted messages and potentially damaging viruses.

 

Email: General FAQ:

  • Q: How do I view an email in a separate window?
    Answer: Select the email you would like to see in a full screen. Select the detach icon on the top tool bar.

  • Q: Will Macintosh browsers work on the new portal?

  • Our portal and email client is developed to operate on IE/Firefox.  Safari customers may therefore experience some rendering issues on the portal and may not access webmail due the java handling of the browser.  Our recommended solutions for these users are:

 

  • Question: How do I mark an email message as SPAM?
    Answer: Highlight it and click Junk on the toolbar. The email is moved to your Junk folder and the spam- training filter is taught that the mail is junk.

  • Question: Can I only use Webmail with the new email?
    Answer: No! you can use web mail or any email program. Our email settings did not change. Follow the set up instructions and you can use Outlook, Outlook Express, Vista Mail or any other email software you would like. (EMAILSET UP GUIDE)

  • Question: How do single space when composing an email.
    Answer: Oressing enter on your keyboard



    Internet Technical Support

    Chester 581-2180
    Camden 1-888-553-2500
    Lockhart/Union 545-2180
    Ridgeway 337-2180
    Winnsboro 712-9751